1. DISPATCH LOCATIONS We utilize a localized shipping strategy: EU Orders:* Shipped from within the EU to avoid customs duties and long wait times. US Orders:* Shipped from within the US for domestic delivery speeds.
2. DELIVERY TIMES Standard processing takes 1-3 business days. Estimated delivery is 3-7 business days depending on your location. We are not responsible for delays caused by local postal services or weather conditions.
3. LOST OR STOLEN PACKAGES Once a package is marked as "Delivered" by the carrier, Ascend Lab is not responsible for theft or loss. We recommend shipping to a secure location.
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